Unique Communications Group is able to offer our client partners the utmost in a flexible, efficient and cost-effective customer service solution. Whether we are handling overflow call volume routed from your in-house customer service department, extending your customer service hours on nights and weekends or providing a complete customer service solution including front end automated IVR hosting, our scalability ensures that your customer’s needs are met exactly as your customer’s request.

Our client partners only pay for agent time when a customer requests to speak with an agent AND we always have an ample agent force ready whether your needs are one agent or fifty, we’re ready!

We understand we are an extension of your team / company and treat each of your customers as if they are our very own.  Our team’s commitment to providing “Absolute Customer Satisfaction” is reinforced daily.  With 97% of all calls being answered in 20 seconds or less your customers’ won’t be caught up in the loop of hold music but speaking with a live agent who WILL effectively and efficiently handle their customer service needs the first time!

Get your FREE Quote today to see how UCG can assist in all of your call center needs.