Absolute Customer Satisfaction, the difference between having a repeat customer and a former one. 

At UCG we understand and know how far a simple phone call can go to make sure your customers are receiving the basic product or service they purchased. Our Customer Satisfaction Surveys could be the difference between winning their enduring loyalty or having a disgruntled former customer.

When considering the costs of attaining a new customer or the loss generated from a displeased customer and its potential effect to your reputation it's a wonder that we aren't stopping by their homes or offices to personally check on them. UCG’s personable and probing Service/Delivery/Product Surveys are the next best thing! It's also a great opportunity for an up-sell, payment collect or even a new order!

In any case it could be an opportunity to correct a problem that you didn't know you had.

Order Verification:

In today’s fast moving internet based retail businesses; potential fraud, identity or product theft has taken on a whole new meaning. It can happen fast, under the radar and at such great expense, an entire industry has been created to help minimize the losses to businesses and consumers.

Many internet, catalog, mail order based businesses are now requiring that an order verification is made before the order and payment are processed. In most cases, a quick verification call can be the deciding factor between an insurance claim or a consumer fraud investigation.

UCG’s order verification solutions provide just that.  Our team will verify the order, payment method and shipping address. We record 100% of all calls and our agents are trained to always be on the lookout for fraudulent practices.

In most cases, we can even provide an up-sell providing the potential that our order verification solution pays for itself!  We can usually start any Order Delivery/Service Verifications and Surveys campaign within 5-7 days.  Get your FREE quote today to see how UCG can assist in all of your Order Delivery/Service Verifications and Surveys needs.